Privacy Policy

Last Updated: May 07, 2026

At Aura9, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and safeguard your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal information:

• Identity Data: Name, title, and business name (where applicable).
• Contact Data: Email address, telephone number, and delivery/billing addresses.
• Technical Data: IP address, browser type, time zone setting, and location data gathered via cookies.
• Interaction Data: Information provided during “Concierge Service” calls, AI chat assistant transcripts, or feedback forms.

2. How We Collect Your Data

We use different methods to collect data from and about you:

• Direct Interactions: You may give us your Identity and Contact data by filling in forms, using our AI sales assistant, or communicating with us by phone or email.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns via cookies and server logs.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

• Provide our premium dental surgical instruments and services.
• Manage our relationship with you (e.g., responding to concierge inquiries).
• Improve our website, products, and luxury customer experience.
• Comply with legal or regulatory obligations.

4. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a smooth browsing experience. You can choose to:

• Accept All: Consenting to all functional, analytical, and advertisement cookies.
• Reject All: Declining non-essential cookies.
• Customize: Managing specific preferences through our cookie banner.

5. Data Sharing

We do not sell your personal data. We may share your information with trusted third parties only to the extent necessary to run our business, such as:

• Service providers acting as processors (IT and system administration services).
• Professional advisers including lawyers, bankers, and insurers.
• Government bodies or authorities where required by law.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to employees and partners who have a business need to know.

7. Your Legal Rights

Under UK data protection laws, you have rights including:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate information.
• Erasure: Request that we delete your personal data.
• Object/Restrict: Object to or restrict the processing of your data.

8. Contact Us

To exercise any of these rights or if you have questions about this policy, please contact us at:

Aura9 Support

Email: info@aura9.co.uk

Website: https://aura9.co.uk/